List Your Business

1. Introduction

2. Choice of Law and Use of the Website

3. Privacy

4. Limitation of Liability

5. Amendment of Terms

6. Premium Concierge

1. Be at least 18 years of age;
2. Provide us with your email address and phone number; 
3. Select the Premium Swan Subscription Plan;
4. Provide us with the details of your valid, current and accepted method of payment (including via credit/debit card or PayPal account as may be updated from time to time);
5. Accept the terms of this Agreement; and
6. Agree to receive news, offers and updates (in accordance with our Privacy Policy and applicable law).

• Use the Services in any manner that could interfere with, disable, disrupt, overburden, or otherwise impair the Services.
• Upload, transmit, or distribute to or through the Services any viruses, worms, malicious code, or other software intended to interfere with the Services, including its security-related features.
• Use the Services to violate applicable law or infringe any person’s or entity's intellectual property rights or any other proprietary rights.
• Use the Services in any manner that we reasonably believe to be an abuse of or fraud on Urban Swan’s or any payment system.
• Share your Premium Swan account with anyone other than yourself nor will you allow anyone other than yourself to access or use any Content accessible on or through the Concierge.

7. Intellectual Property

8. Registration

9. Disclaimer

10. Links To Other Websites

11. Third Parties

12. Competitors

13. Severability

14. Entire Agreement

1. the www.urbanswan.com.au website (“Website”); 
2. the www.premiumswan.com.au website (“Concierge Service”); and
3. any of Urban Swan’s services made available on the Website (together, the “Services”).

• names;
• addresses;
• telephone numbers;
• email addresses;
• dates of birth; 
• transaction history; and
• other information we think is necessary.

• Register your details on our website via creating an Urban Swan Account;
• Register your details by signing up to our premium concierge service;
• Browse our experiences or otherwise interact with our Website;
• Subscribe to the Urban Swan newsletter;
• Enter or interact with us during promotions, competitions or special events;
• Accept our cookies and other tracking technologies on your device;
• Interact with our customer service team or other representatives, for example, via our chat, emails, telephone calls, or messages
• Interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media; and
• Participate in surveys and other types of research.

• Information you provide – When you register for the Website, or speak to the concierge you may be required to provide personal information. This includes information about your dating preferences. Urban Swan may utilise the information you submit under your account in order to provide you with a better experience and to improve the quality of Urban Swan’s Services and/or if required to disclose this information to satisfy any applicable law, legal requirement, police investigation or request from a Government authority. At its sole discretion, Urban Swan may share your personal information with third parties who provide services which are complementary to the Services provided by Urban Swan.
• Payment Information – You may be required to provide additional personal information (including proof of identification documents) to Urban Swan’s third party payment applications such as Stripe and Paypal. Urban Swan does not store payment details directly and you expressly acknowledge and agree that Urban Swan is not liable for any loss of personal information resulting from a breach of security of the Stripe and Paypal platforms.
• Cookies – When you use the Services, Urban Swan may send one or more cookies to your computer or device. Urban Swan may use cookies to improve the quality of Urban Swan’s Services, including for storing user preferences, improving search results, and tracking user trends.
• Log information – When you access the Services, Urban Swan’s servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account.
• Communications – When you send an email or other communications to Urban Swan, Urban Swan may retain those communications in order to process your inquiries, respond to your requests and improve Urban Swan’s Services. Urban Swan may use your email address to communicate with you about Urban Swan’s services. Urban Swan may send email or other communications to any person whose email address or contact details have been provided to Urban Swan by a former or current user of the Website. Urban Swan may send you marketing communications in relation to sales, products, services, promotions or the Platforms; If you do not wish to receive these emails or other communications, you must contact Urban Swan at info@urbanswan.com.au.
• Third Party Applications – Urban Swan may make available third party applications, such as gadgets or extensions, during the provision of the Services. The information collected by Urban Swan when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their own privacy policies.
• Other sites – This Privacy Policy applies to the Services only. Urban Swan does not exercise control over the sites displayed as search results, sites that include Urban Swan applications, products or services, or links from within Urban Swan’s Website to other sites. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

1. Provide, maintain, protect, and improve Urban Swan’s Services (including advertising services) and develop new Services; and
2. Protect the rights or property of Urban Swan or its users.

• our employees, consultants, temporary workers or other representatives;
• the Urban Swan experience providers, who supply and deliver the experiences you book through via the Website or Concierge;
• payment processors, who process your payment on the Website;
• business partners who separately maintain an account with you for loyalty or point redemption programs;
• business partners or vendors in connection with the processing of any promotion, event or service organised by us;
• our professional advisers, bankers and auditors;
• agents, contractors or service providers who provide operational services to us or who help provide our services to you, such as online cloud storage and processing, fraud detection and monitoring, marketing optimisation, information technology, telecommunications, market research, customer analysis or tracking, security or other relevant services which requires that entity’s collection, use or disclosure of your Personal Data; and
• any other party whom you authorise us to disclose your Personal Data to.

• we believe there is a threat to life or public safety;
• there is an unreasonable impact on other individuals;
• the request is frivolous;
• the information wouldn’t be ordinarily accessible because of legal proceedings;
• it would prejudice negotiations with you;
• it would be unlawful;
• it would jeopardise taking action against serious misconduct by you;
• it would be likely to harm the activities of an enforcement body (e.g. the police); or
• it would harm the confidentiality of our commercial information.