The Urban Swan Pty Ltd (ACN: 645 526 512) (“Urban Swan”) provides users with:
Urban Swan is committed to properly managing, protecting and processing your Personal Data in accordance with the Privacy Act 1998 (Cth), which applies to all Personal Data we collect through our Platforms or other channels.
What are the types of information we collect:
We only collect personal information that is reasonably necessary for one or more of our functions or activities. The types of personal information that we collect and hold about you could include:
Personal Data may also include network and device data such as IP address and device or advertising identifiers and information we obtain using cookies or other tracking technologies. We may also collect information about you from third-party sources and platforms (including data validation services, authentication service providers, social networking sites, online marketing and segmentation providers and ad targeting companies) to supplement the information we collect directly from you.
If you provide us with Personal Data relating to a third-party, you represent to us that you have obtained the consent of the third-party to provide us with their Personal Data for the respective purposes.
How we collect your personal information:
Personal information can be collected when you:
How your information is used
In addition to the above, Urban Swan may use the information Urban Swan collects to:
If Urban Swan uses this information in a manner different than the purpose for which it was collected, then Urban Swan will ask for your consent prior to such use.
Urban Swan processes personal information on its servers in New South Australia, and you consent to your personal information being processed and in that location.
Who will your information be shared with?
In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to:
We do our best to minimise the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose. However, we may also disclose your Personal Data for secondary purposes if the secondary purpose is related to the Purpose or Additional Purpose and you would reasonably expect us to use or disclose the information for the secondary purpose, otherwise in accordance with Applicable Laws, or with your further consent.
Personal and Sensitive Information is not disclosed to any other person except with your consent, at your direction, where we are required to by law or to any person authorised by such law (this may include the police service, or government departments or regulators within Australia in connection with law enforcement activities).
How you can access your personal information
We will always give you access to your personal information unless there are certain legal reasons why we cannot do so. We do not have to provide you with access to your personal information if:
If we cannot provide your information in the way you have requested, we will tell you why in writing. If you have concerns, you can complain by sending an email to firstname.lastname@example.org.
If you are worried that we have given incorrect information to others, you can ask us to tell them about the correction. We will correct this if we can or we will notify you if we are unable to change the details
You can ask us to access your personal information that we hold by sending us an email to email@example.com.
We will give you access to your information in the form you want it where it is reasonable and practical to do so. We may charge you a small fee to cover our costs when giving you access, but we will always notify you of this first and this fee will not relate to you making a request for your information, only to give you access to the information.
We are required to help you ask for the information to be corrected if we cannot correct this for you. Accordingly, we may need to talk to third parties. However, the most efficient way for you to make a correction request is to send it to the organisation which you believe made the mistake.
If you become aware of any errors or missing information in your Personal Information once you have access, you should contact the firstname.lastname@example.org so that it can be corrected. We will make reasonable efforts to ensure Personal Data likely to be used by us or disclosed by us to another organisation is accurate, up-to-date and correct.
Urban Swan also makes reasonable efforts to destroy or de-identify personal information that is no longer needed.
Urban Swan may process your Personal Data in multiple countries. We may transfer your Personal Data to recipients possibly located outside the country where you live. If Personal Data is so transferred, we will comply with Applicable Laws in doing so. This includes: (i) obtaining your consent, unless an exception exists under Applicable Laws or any other laws, and (ii) taking reasonable steps to ascertain whether the foreign recipient of the Personal Data is bound to comply with standards of protection that are at least comparable to the Applicable Laws. Recipients of your Personal Data are likely to be located in Australia, New Zealand, United States of America, India, Germany, and other countries or jurisdictions depending on the nature of the services those recipients provide to us.
When we receive personal information from you directly, we will take reasonable steps to notify you how and why we collected your information, who we may disclose it to and outline how you can access it, seek correction of it or make a complaint.
Sometimes we collect your personal information from third parties. You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.
Changes to this statement
Contacting us / complaints
You generally have the right to access personal information we hold about you subject to the restrictions provided by law. We aim to keep our information about you as accurate as possible. If you have a complaint in relation to the collection, use or and disclosure of your personal information, please contact Urban Swan at email@example.com, Urban Swan will review all complaints received and respond to each complainant upon due consideration (which may require further information to be provided).